Last updated: 30 July 2026
This policy covers paid services on FindaKiwi (findakiwi.co.nz), operated by Aumnify AI Limited. All prices are in New Zealand dollars.
Pro subscription ($19 per month)
- You can cancel at any time from your account. Cancellation stops future charges; you keep Pro features until the end of the period you have paid for.
- We do not refund the current month once it has been billed, except where the service was faulty or the law requires a refund.
- If we charged you in error, or a technical fault on our side stopped you receiving what you paid for, email us and we will refund the affected charge in full.
Featured Listing ($29, one-off, 30 days)
- If your listing was not featured, or featuring stopped early because of a fault on our side, we will refund it or re-run the full 30 days, your choice.
- Once the 30 days have run correctly, the purchase is not refundable.
Your consumer rights
If you acquire our services as a consumer, the Consumer Guarantees Act 1993 applies: services must be provided with reasonable care and skill and be fit for purpose, and if we fail in a way that cannot be fixed you may cancel and claim a refund. Nothing in this policy limits those rights, or your rights under the Fair Trading Act 1986. If you acquire our services for business purposes, the Consumer Guarantees Act does not apply, as our terms state and section 43(2) of that Act permits.
How to request a refund
Email kiaora@findakiwi.co.nz from the email address on your account, with the order number if you have it. We respond within 2 working days and pay approved refunds to your original payment method within 10 working days.