Making Teams Work Ltd

Making Teams Work Ltd, based in New Zealand, provides team management and leadership services, specializing in training and utilizing Crew Resource Management principles to improve communication, collaboration and productivity in business teams.

WHO WE ARE:

• We apply the human factors, communication and leadership principles used in aviation to help teams operate with clarity and cohesion.
• Our team is led by Christen Killick, founder of Making Teams Work, with 18 years of experience as a commercial pilot and over a decade supporting organisations across multiple industries.
• We bring a unique approach, grounded in practical experience, to help teams work better, smarter and together.

WHAT WE DO:

• We offer tailored team management and leadership services, adapting our frameworks to each organisation’s culture, strategy and operational reality.
• Our structured approach simplifies complex human dynamics, improving cross-team engagement and creating conditions for high performance.
• We provide steady, practical support to ensure teams understand and embed the changes they are making, leading to sustained results.

WHY CHOOSE US:

• We bring a proven methodology, rooted in aviation’s Crew Resource Management principles, to enhance team performance and communication.
• Our focus is on practical outcomes, supporting leaders to maintain momentum and achieve sustained results.
• We offer a unique blend of international experience, adaptability and cultural awareness, making us well-suited to support New Zealand’s diverse and globally connected business environment.

FAQ
1. What is Crew Resource Management?
Crew Resource Management is a set of principles and practices used in aviation to enhance team communication, coordination and decision-making, which we adapt and apply to business settings to improve team performance.

2. How do you tailor your services to each organisation?
We adapt our frameworks to each organisation’s unique culture, strategy and operational reality, ensuring our services are relevant and effective in supporting their specific needs and goals.

3. What kind of support can we expect from your team?
We provide steady, practical support throughout every engagement, walking alongside your team to help ensure the work is embedded and leading to sustained results, with a focus on practical outcomes and supporting leaders to maintain momentum.